Most organizations running CRM platforms eventually face the same challenge: how to deploy changes safely, consistently, and quickly. While Salesforce and Dynamics 365 Customer Engagement (CE) support modern DevOps practices, they approach application lifecycle management differently. Understanding these differences can help teams design more effective deployment pipelines and avoid common release issues. As these platforms become increasingly critical to business operations, the need for effective DevOps practices has grown significantly. Unlike traditional software applications, CRM platforms combine configuration, metadata, security models, workflows, integrations, and custom code into a single ecosystem. A deployment rarely consists of code alone. It often includes business processes, user interface changes, security updates, automation rules, and integration modifications. This creates a unique challenge for DevOps teams. A seemingly small change can affect multiple business func...
The newly appointed CEO of CloudBees, Mo Plassnig, says that as the agentic artificial intelligence (AI) era dawns, the time has come to reinvent software engineering in a way that moves beyond human-centric tooling. Plassnig, who earlier this month succeeded Anuj Kapur, joins CloudBees from Immuta, a provider of a data security and governance platform, where he served as chief product officer. However, Plassnig was also one of the founders of Codeship, a provider of a hosted continuous integration and continuous delivery (CI/CD) platform that CloudBees acquired in 2018. As the way applications are built and deployed fundamentally changes, DevOps workflows will need to evolve to accommodate massive amounts of code that is being generated by both professional developers and, increasingly, so-called citizen developers, said Plassnig. In fact, writing code is no longer a constraint, he added. Before too long, end users will routinely express an intent that will be converted into a set ...