Skip to main content

Radical Transparency in DevOps and ITSM Helps Achieve Excellent Customer Experience

Achieve Excellent Customer Experience

Here’s what I’ve noticed after spending several years in service management: DevOps is coming up more in the conversations I’m having with service desk leaders. Usually, these conversations start with one of the similar questions: DevOps is going to be the death of ITSM, correct? Alternatively, some consider DevOps as a challenge, and ITSM doesn’t […]

The post Radical Transparency in DevOps and ITSM Helps Achieve Excellent Customer Experience appeared first on DevOps.com.



from DevOps.com https://ift.tt/2KTQWeP
Labels:

Comments

Post a Comment

Popular posts from this blog

Practical Approaches to Long-Term Cloud-Native Security

There is no shortage of advice out there about how to secure modern, cloud-native workloads. By now, most developers and IT engineers who work with cloud-native deployments have heard all of the mantras about DevSecOps, shift-left security, multi-layer defenses and dynamic baselining (to name just some of the key concepts that are driving IT security […] The post Practical Approaches to Long-Term Cloud-Native Security appeared first on DevOps.com . from DevOps.com https://ift.tt/2PggVhj
Post a Comment
Read more

DevOps Chat: Hybrid, Multi-Cloud Management for DevOps With CloudBolt

Agile, DevOps, multiple cloud providers, serverless, contemporary cloud native apps, shadow IT using a credit card–it can be daunting for any IT organization to be responsive to the internal customer needs. It’s even tougher to be proactive and get ahead of the curve. Enter Cloud Management Platforms (CMP). On this episode of DevOps Chat, we […] The post DevOps Chat: Hybrid, Multi-Cloud Management for DevOps With CloudBolt appeared first on DevOps.com . from DevOps.com https://ift.tt/2MRr45g
Post a Comment
Read more

Omicron Was More Severe for Unvaccinated Children in 5-to-11 Age Group, Study Shows

Omicron Was More Severe for Unvaccinated Children in 5-to-11 Age Group, Study Shows By Benjamin Mueller from NYT Health https://ift.tt/XaH4xLV Coronavirus Omicron Variant, Disease Rates, Race and Ethnicity, Vaccination and Immunization, Black People, Blacks, Research, Children and Childhood, Centers for Disease Control and Prevention
Post a Comment
Read more