Skip to main content

Radical Transparency in DevOps and ITSM Helps Achieve Excellent Customer Experience

Achieve Excellent Customer Experience

Here’s what I’ve noticed after spending several years in service management: DevOps is coming up more in the conversations I’m having with service desk leaders. Usually, these conversations start with one of the similar questions: DevOps is going to be the death of ITSM, correct? Alternatively, some consider DevOps as a challenge, and ITSM doesn’t […]

The post Radical Transparency in DevOps and ITSM Helps Achieve Excellent Customer Experience appeared first on DevOps.com.



from DevOps.com https://ift.tt/2KTQWeP
Labels:

Comments

Post a Comment

Popular posts from this blog

Why the Software Development Tools you Choose Directly Affect Your CI/CD Reliability 

Most conversations about CI/CD reliability start in the wrong place. Teams debug flaky pipelines, investigate intermittent failures, tune alerting thresholds and optimize build times. All of that work is legitimate. However, the decisions that most directly determine whether a CI/CD pipeline is reliable or not were made months or years earlier, during tool selection. By the time teams are debugging pipeline reliability, they are usually dealing with the downstream consequences of upstream decisions that seemed reasonable at the time.   The software development tools a team chooses shape their CI/CD pipeline in ways that are not always visible during evaluation. Understanding those connections is the most practical starting point for teams that want reliable pipelines rather than better pipeline firefighting.   The Integration Surface Problem   Every tool in a software development stack creates an integration surface. Integration surface is the set of connections a tool has with oth...
Post a Comment
Read more

They Survived Covid. Now They Need New Lungs.

They Survived Covid. Now They Need New Lungs. By Daniela J. Lamas from NYT Opinion https://ift.tt/3aQtonL Transplants, Lungs, Coronavirus (2019-nCoV), Hospitals
Post a Comment
Read more