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SREs: Stop Asking Your Product Managers for SLOs

SLOs

SLOsOne of the fundamental premises of software reliability engineering is that you should base your reliability goals—i.e., your service level objectives (SLOs)—on the level of service that keeps your customers happy. The problem is, defining what makes your customers happy requires communication between software reliability engineers (SREs) and product managers (PMs) (aka business stakeholders), and […]

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